My name is Pamela. On January 28,2013 I met my loving dog Bruno. I placed a call to Furry Babies on January 24,2013 and spoke to Jessica. I introduced myself and requested a girl Soft Coated Wheaton Terrier. Jessica immediately listen and took interest in my request. She explained Furry Babies process for purchasing dogs. She was very pleasant and knowledgeable. She asked all the right questions and ensured she could provide the dog. Within 48 hours I received a call from Jessica. A boy Soft Coated Wheaton Terrier had arrived at the Fox Valley Furry Babies location. To my surprise I stated I was planning to purchase a girl dog in the spring. Jessica suggested I come and look at the dog. She explained she had bathe him and he was very docile. I was reluctant and wasn't ready for the dog. I waited another 48 hours and placed a call back to Jessica. I explained I will come and look at the dog. She said great, she wouldn't be there but she would make sure someone was expecting me. When I arrived at Furry Babies, Christina showed me the dog. I was impressed. Jessica and Christina was very instrumental in my decision to purchase a boy dog. I now own a Soft Coated Wheaton Terrier named Bruno, whom I simply adore. I am so pleased. I thanked Jessica numerous times and will continue to let her know how special she is. Jessica and Christina are definitely treasured assets to Furry Babies at Fox Valley. They made me dream come true!
Amazing staff. Treated us like family. If you are looking anywhere to get a new dog, this is the place to go hands down. Awesome staff. Very customer friendly. Would go again.
My 8 year old daughter Jadyn and I usually shop once a week at Stratford Mall. Each visit we usually step into Furry Babies and view the puppies….so over the years we have really gotten to know most of the staff especially Ana and Kim….they’re such sweet girls and I can see they truly love these dogs I’m writing you to let you know about my last experience at Furry Babies.I purchased a 1 pound 4 oz Yorkie, named Sophie back in November. A few days before I first laid eyes on Sophie and fell in love with her, the staff realized she was not eating, she just was not interested in food. When Ana had informed me that she didn't feel comfortable in releasing Sophie without monitoring her a bit longer. I was upset but yet thrilled that they cared that much for Sophie and especially me. Ana explained how important it was for a puppy that size to eat, and didn't want to put that stress on me and my family. Ana then introduced me to Kim and informed she would be taking care of her.Kim was such a huge help….she took Sophie home for a few nights to monitor her….during that time she advised I could reach out to her no matter what time to check in. I can’t even say in words how wonderful she was with us…..she give me nightly text, informing me on her eating progress….. I think Kim went over and beyond working with Sophie. Kim had tried so many foods and ways to get this puppy to eat. When Sophie was ready to go home Kim took her time in explaining the do’s and don t's.I wanted to reach you to let you know what a great staff Furry Babies Bloomingdale has. The dogs are always clean and appear very happy. I wanted to make sure you especially knew that Kim is truly a asset to the company. Thank you!
Honestly, Crystal is your best asset. I was incredibly resistant about getting a dog from a mall store, but Crystal and the warranties gave me tons of confidence and peace of mind. I will tell all my friends that the dogs here are incredibly well treated and the staff really allow you to get to know the right dog before you buy one.
I really liked how the employees were so well informed. They were able to answer all questions without having to look them up. They were all very friendly. I would tell all my friends to get all their puppies from here because everyone is so friendly, the facility is clean, and all the puppies seem to be healthy and friendly.
The best thing I like about Furry Babies is being able to bond with the puppy before you take them and the excellent service. Furry Babies employees respect the puppies and make sure they are well taken care of. Also they set up the puppy/owner with a care package before you go home.
Purchasing my first baby boo! I've been very hesitant about getting a dog but with the friendliness of the staff and how willing they were to answer all our questions I knew that I was ready to become a mama! The employees are super helpful and caring not only about all the puppies but about the customers. Ensuring that they know everything about the dogs. The store is very clean and organized and everyone is extremely helpful. I couldn't be happier with my purchase of my little Audi.
We tried to adopt a puppy and the amount of paperwork and red tape they made us jump through made us not adopt. I liked the fact that my kids could play with her and we could make a decision to bring her home all in one day. What I like best is all the different breeds available and the ease of picking her out. I really liked how we were allowed to play with her for as long as we wanted before making our decision to buy her.
I knew the puppies were well taken care of and mine was from a reputable breeder. I had a great experience. My dog is a Shih Tzu and has been a dream, fun loving, sweet dog!